Support

Last updated: April 10, 2026

ProposalSprint is an early-stage product in limited paid beta. Support is intentionally email-only right now and handled directly by the product owner so account and billing changes can be reviewed carefully.

Official support channel (beta)

Email support@proposalsprint.app for account access issues, post-checkout activation questions, billing/cancellation help, bug reports, or product questions.

What to include in your email

• The email address on your ProposalSprint account
• A short description of the issue
• Checkout date for any billing or activation request
• Any relevant proposal URL, receipt, or screenshot

What happens after checkout (limited paid beta)

ProposalSprint currently runs a checkout-session billing MVP when production billing is configured. After successful payment, Stripe redirects you back to your dashboard and your plan may still appear as Free briefly while webhook activation finishes.

If checkout is temporarily unavailable, or if activation has not completed within 30 minutes after payment, email support with your account email and checkout date so we can confirm plan state quickly.

Response timing and support posture

There is currently no live chat or ticket portal. Starter users have a Stripe-hosted self-serve billing portal when billing is configured, and email remains the official monitored support path for billing exceptions, entitlement mismatches, and activation follow-up.